FAQ

I am not familiar with the city. Could you provide me some accommodation proposals according to my needs?

Our team can assist you with accommodation options tailored to your requirements. We have extensive experience servicing many congress and exhibition leaders. Please feel free to contact us at [email protected] and provide the following information: the number of rooms needed, dates of stay, budget range, preferred hotel category, and desired location. We’ll be happy to help you find the perfect accommodation for your stay in the city. 

How can I make and secure a reservation? 

To make a reservation, please visit the event website where you will find a list of available hotels. Select your preferred hotel and provide details such as the number of rooms, dates of stay, budget range, hotel category, and preferred location. Submit your request through our reservation form by clicking here. 

 After receiving your request, we will evaluate the availability and inform you of the prices and conditions. Upon your approval, we will send you a secure payment link to complete the reservation. Once your payment is confirmed, we will secure your reservation and provide you with the confirmation details. 

I want to change my booking. What should I do? 

If you need to change your booking, please contact us directly at [email protected] with your booking details and the changes you would like to make. We will do our best to accommodate your request, depending on availability and any applicable fees or charges. 

Can I add transfer to my accommodation? 

If you would like to add a transfer to your accommodation, please check the relevant section in the reservation form. We will then investigate transfer options with the accommodation provider. If you already made a hotel reservation and need to add a transfer, please contact us at [email protected]. 

Is there any obligation to declare identity card / passport at the facility in my package holiday I purchased? 

You will need to show a valid identity card for domestic stays and a valid passport for international stays. Guests who cannot declare these documents may not be accepted to the hotel. 

My hotel preference is no longer available and I would like to be placed on the waiting list, is it possible? 

Due to high demand for the event dates, we do not offer the possibility of a waiting list since availability is changing constantly. However, we invite you to visit our website to find a satisfactory alternative or you can also contact us at any time for any further assistance. 

Am I required to make a payment to secure my booking? 

Yes. All hotels require a deposit payment and no reservation will be confirmed without deposit receipt. Please refer to the terms and conditions for more information. 

How far is my hotel from the venue? 

In the hotel description received together with your booking confirmation, you can find the indications of how to reach the event venue from your hotel and the estimated time needed by taxi and public transportation (if any). 

What is included in the rate? 

All rates include breakfast and the VAT. 

Local tax (if any) shall be paid directly at the hotel. 

What is the difference between a single room, a double room and a twin room? 

A single room has one large bed for single use. 

A double room has one large bed for double use. 

A twin room has 2 single beds for double use. If you would like to have separate beds you will need to make your reservation under the twin category. 

Please note bedding configuration is not guaranteed since it is subject to hotel availability. 

I require an early check-in. Is it possible? 

An early check-in can be requested to the hotel but cannot be guaranteed. 

In case you wish to make sure that you can get an early check-in, you will need to book and pay the previous night. 

 How do I know my reservation is confirmed? 

You will receive an email with the hotel confirmation which includes: guest details, dates, deposit paid and remaining balance left to pay (if any). You can also access your confirmation and modify your reservation online by clicking on My Account button. 

Can I transfer my reservation to someone else within my company?

Yes. Name changes are without restrictions at any time. 

I need to cancel my booking, is it possible? 

Yes, it is possible to cancel your booking. However, please note that cancellation fees may apply. For further details regarding cancellation fees and administrative charges, please refer to the cancellation policy provided during the reservation confirmation process. 

I couldn’t or will not be able to use my accommodation, is it possible to receive a refund? 

If you will not be able to use your accommodation, you can refer to the cancellation policy for information on cancellation and refunds. 

In case you couldn’t use your reservation and had no chance to inform us, please note that no-show conditions will apply. For further details regarding no-show fees and administrative charges, feel free to contact us. 

I contacted the hotel and they do not have my reservation. How can I make sure it is confirmed? 

Please note the hotel does not have access to the rooming list until a few days prior to the event. Hotels have a general room block made under b network who acts as the official accommodation provider for the event. If you have received a hotel confirmation from b network, your reservation is confirmed. 

 I need an invoice for my reservation. How can I get it? 

Please note that final invoices will be issued by the hotel upon check-out. If required, we can provide you with a deposit receipt. 

When and where can I register to the congress? 

As the official accommodation agency for the event, we are in charge of accommodation and we do not manage the registration for the event. For further registration details, we kindly suggest you to visit the official event’s website. 

For any further queries do not hesitate to contact us at: [email protected]