online commerce

236 Business Groups Back WTO Reform and E-Commerce Moratorium Renewal

Global business pressure is intensifying as leading organisations call on governments to modernize the World Trade Organization and protect the future of digital trade. At the WTO’s 14th Ministerial Conference, the International Chamber of Commerce presented a Global Statement signed by 236 organisations, urging a time-bound WTO reform process and the renewal of the e-commerce moratorium.

The statement was delivered by ICC Secretary General John W.H. Denton AO to WTO Director-General Ngozi Okonjo-Iweala, highlighting growing concern across the global business community about the effectiveness of the current multilateral trading system.

Why Business Is Urging WTO Reform Now

Stakeholders emphasize that the WTO must evolve to remain relevant in a rapidly changing global economy. They are calling for structured and time-bound negotiations to restore the organisation’s ability to negotiate rules, resolve disputes and support modern trade flows, particularly in the digital economy.

A central issue is the future of the Moratorium on Customs Duties on Electronic Transmissions, which prevents countries from imposing tariffs on digital products and services. Maintaining this framework is critical to ensuring cost efficiency, cross-border scalability and predictable trade conditions for global business.

According to ICC, allowing the moratorium to expire could lead to increased trade fragmentation, higher operational costs and new barriers—especially for micro, small and medium-sized enterprises (MSMEs) that rely heavily on open digital markets.

The message from global business leaders is clear: a strong, rules-based trading system is essential for innovation, investment and sustainable growth. As digital commerce continues to expand, business groups are urging governments to act decisively to reduce uncertainty and support a more inclusive global trade environment.

For the e-commerce ecosystem, these discussions are highly consequential. The outcome will influence how companies operate internationally, how easily they enter new markets and how confidently they invest in digital expansion. In this context, WTO reform and moratorium renewal are becoming strategic priorities for global business.

Source: ICC

1 Shift Is Strengthening Bol’s Checkout Strategy

Bol Expands Checkout in 2026 as Customers Shop Beyond Its Platform

Dutch e-commerce platform Bol is extending its reach beyond its own marketplace by allowing customers to complete purchases on external online stores using their Bol accounts.

Following a pilot phase, the new service, bol.checkout, is already active across more than 300 online stores. The move signals a strategic shift as the company begins positioning its technology not just as a marketplace tool, but as a broader e-commerce infrastructure solution.

From Marketplace to E-Commerce Infrastructure

The expansion reflects Bol’s ambition to go beyond its own ecosystem. By enabling checkout on third-party websites, the platform is effectively embedding itself deeper into the online shopping journey.

According to the company, allowing customers to pay through a familiar environment reduces friction and improves conversion rates. Consumers can use trusted payment methods such as iDEAL or “pay later” options, creating a smoother and more consistent checkout experience.

Initially rolled out to existing sales partners, the service is expected to expand further to online stores that are not currently part of the Bol marketplace.

A Shift Toward Platform-Led Commerce

The move aligns with a broader trend in global e-commerce, where leading platforms are transforming into infrastructure providers rather than remaining closed ecosystems.

By opening its checkout technology, Bol is following a model similar to major global players that monetize not only transactions, but also the tools and systems behind them. Integrations with platforms such as WooCommerce and Magento are already available, making adoption easier for merchants.

This approach allows Bol to scale beyond its traditional marketplace limits while strengthening its role in the wider digital commerce landscape.

What This Means for E-Commerce

For merchants, the introduction of bol.checkout offers access to a trusted payment and checkout system already familiar to millions of users. This can improve trust, reduce cart abandonment, and simplify integration processes.

For consumers, it creates a more unified shopping experience across different online stores, removing friction at one of the most critical points in the purchase journey.

As previously highlighted in WORLDEF’s coverage of evolving marketplace models, the future of e-commerce is increasingly shaped by platforms that extend their capabilities beyond their own environments.

Bol’s latest move reinforces this direction. Checkout is no longer just a final step in the transaction. It is becoming a strategic layer where platforms compete for control of the customer experience.

Source: RetailDetail

3 Key Changes in EU De Minimis Rules and What It Means for UK E-Commerce Growth

EU Ends De Minimis in 2026 and UK E-Commerce Must Adapt Fast

The European Union (EU) is preparing to remove its de minimis threshold, a decision that will reshape how cross-border e-commerce operates across the region. For UK-based brands, the change goes beyond regulation. It directly affects pricing, logistics, and the overall customer journey.

For years, shipments valued under €150 could enter the EU without customs duties. This allowed brands to keep costs low and move goods quickly across borders, supporting the rapid growth of direct-to-consumer models. That advantage is now coming to an end.

From July 2026, all goods entering the EU will be subject to customs duties, regardless of value. A simplified flat-rate duty, expected to be around €3 for low-value shipments, will replace the previous exemption. The result is clear. Small parcels will no longer benefit from duty-free treatment.

Rising Costs and Changing Customer Expectations

The shift is part of a broader effort by EU regulators to bring more control and balance to the market. As cross-border volumes have surged, authorities have moved to close gaps in the system, improve tax collection, and create fairer conditions for domestic retailers.

For UK e-commerce brands, the impact will be immediate. Products that once moved across borders with minimal cost will now carry additional charges, putting pressure on already tight margins. This is particularly relevant for low-value, high-volume categories where even small cost increases can affect profitability.

There is also a direct link to customer experience. Higher landed costs, especially when passed on at checkout or delivery, can reduce conversion rates and increase cart abandonment. What used to be a seamless cross-border purchase may become more complex and less predictable for consumers.

Operational Pressure Is Increasing

At the same time, operational expectations are rising. Every shipment will require accurate and complete customs data, including product classification, origin, and declared value. As all goods fall under full customs procedures, enforcement is expected to become stricter.

For many brands, this means moving away from simplified processes and investing in more structured compliance systems. As previously highlighted in WORLDEF’s coverage of global e-commerce regulation shifts, cross-border trade is becoming increasingly defined by compliance, transparency, and operational precision rather than speed alone.

How Brands Are Preparing for 2026

With the 2026 deadline approaching, brands are starting to rethink their strategies. Pricing models need to be recalculated to reflect new duty structures. Shipping approaches, particularly the balance between delivering duties paid upfront or passing costs to the customer, are becoming more critical.

Product strategies are also under review. Some low-value items may no longer be commercially viable under the new conditions, pushing brands to reassess their assortments. At the same time, interest in EU-based fulfillment is growing, as local distribution offers a way to reduce friction and maintain delivery performance.

The removal of de minimis is part of a wider global shift. As international e-commerce continues to scale, governments are moving toward more controlled and transparent systems. Duty-free thresholds are gradually disappearing, replaced by frameworks designed to manage volume, ensure compliance, and protect local markets.

The change is coming fast. For UK brands, adapting early will not just reduce risk, it will define their ability to compete in a more structured and cost-sensitive e-commerce environment.

Source: GFS Deliver

E-Commerce Under Pressure: Why 1 Retailer Is Shutting Down Its Online Store

E-Commerce Reality Check: Why 1 Retailer Is Shutting Down Its Online Store

The decision by UK retailer The Works to exit e-commerce is drawing attention across the retail industry, highlighting a growing shift toward profitability over digital expansion.

After more than a decade of online operations, the company has chosen to close its e-commerce channel and refocus entirely on its physical store network – a move that challenges the assumption that online retail is always essential for growth.

Why The Works Is Leaving E-Commerce

The Works first launched its e-commerce platform in 2012, but online sales never became a core revenue driver. More than 90% of total sales continued to come from physical stores, reflecting strong in-store customer demand.

At the same time, maintaining an online operation introduced ongoing challenges, including:

high operational costs
dependency on third-party logistics
complexity in managing fulfillment

Over time, these factors made it difficult for the company to achieve sustainable profitability online.

Refocusing on What Works

By exiting e-commerce, the retailer aims to simplify its business model and improve financial performance. The move is expected to reduce costs and allow the company to concentrate on its strongest channel – its extensive store network.

Rather than serving as a transactional platform, the company’s website will now act as a product browsing tool, encouraging customers to visit physical stores to complete purchases.

A Strategic, Not Emotional Decision

Industry insight suggests that this move has been under consideration for some time. For retailers operating on tight margins, e-commerce can introduce more pressure than value if not executed at scale.

In such cases, focusing on a store-led strategy can offer:

greater control over costs
improved margins
stronger customer engagement in physical locations

A Wider Signal for Retail?

While global e-commerce continues to expand, The Works’ decision reflects a more nuanced reality:

👉 Digital is not always profitable
👉 Omnichannel is not always necessary

Retailers are increasingly reassessing whether their digital channels truly support long-term growth – or simply add complexity.

What This Means for E-Commerce

The closure of The Works’ online store does not signal a decline in e-commerce itself, but rather a shift toward more disciplined, profit-driven strategies.

As the retail landscape evolves, businesses are moving away from “being everywhere” toward focusing on channels that deliver real value.

For some, that may still be digital-first.
For others, like The Works, the answer is clear – back to stores.

Source: InternetRetailing

Babylonstoren Brings a New Luxury E-Commerce Model to South Africa in 2026

South Africa’s e-commerce landscape is evolving with the expansion of Babylonstoren into the digital retail space, introducing a curated marketplace model focused on premium products and brand-driven experiences.

Rather than following the traditional mass-market marketplace approach, Babylonstoren is building a platform centered on quality, exclusivity, and storytelling. The marketplace brings together carefully selected products across categories such as food, homeware, and lifestyle—creating a refined online shopping environment that reflects the brand’s premium positioning.

Moving Beyond Traditional Marketplaces

Most e-commerce platforms in South Africa compete on scale, pricing, and product variety. Babylonstoren, however, takes a different route by focusing on a curated commerce model, where product selection is limited and intentional.

This approach aligns with a broader global shift in e-commerce, where consumers are increasingly drawn to platforms that offer clarity, trust, and premium experiences rather than overwhelming choice.

A Marketplace Built on Brand Experience

One of the key innovations behind Babylonstoren’s marketplace is its emphasis on experience over transaction. The platform is designed not just to sell products, but to create a cohesive brand environment where presentation, content, and storytelling play a central role.

Instead of standard product listings, the marketplace highlights:

Carefully curated collections
Strong visual identity
Integrated brand storytelling
A seamless and premium user journey

This model mirrors the experience of high-end physical retail, translated into a digital format.

Controlled Ecosystem for Premium Brands

Unlike traditional marketplaces that standardize seller presence, Babylonstoren offers a more controlled ecosystem where products align with a consistent brand vision.

This creates a “closed marketplace” environment, ensuring that every product fits within the platform’s premium positioning. As a result, the marketplace avoids the fragmentation often seen in larger, open platforms.

Differentiation in a Competitive Market

South Africa’s e-commerce sector is becoming increasingly competitive, with major players focusing on scale and fast delivery. Babylonstoren differentiates itself by targeting a niche segment of consumers who value quality, authenticity, and curated experiences.

This strategy allows the platform to stand out without directly competing on price-focusing instead on brand value and customer experience.

A New Direction for E-Commerce in Africa

Babylonstoren’s move into e-commerce reflects a broader transformation in how digital retail is evolving across Africa. As consumer expectations grow, there is increasing demand for platforms that combine commerce, content, and brand identity.

By introducing a curated luxury marketplace model, Babylonstoren signals a shift toward more specialized and experience-driven e-commerce platforms in the region.

Source: MyBroadband

Africa Postal Transformation Gains Momentum: 5 Key Insights from the 44th PAPU Council

44th PAPU Council: 4 Strategic Moves Advancing Africa’s Postal Transformation

Africa’s postal sector is undergoing a major transformation as leaders gather in Kampala for the 44th Ordinary Session of the Administrative Council of the Pan-African Postal Union (PAPU). The high-level meeting brings together ministers, regulators, and industry stakeholders to redefine the future of postal services across the continent.

Once seen as a traditional mail delivery system, the postal industry is now evolving into a critical pillar of digital trade, logistics, and economic development. This shift is largely driven by the rapid growth of e-commerce and the increasing need for efficient last-mile delivery solutions.

From Mail to E-Commerce Infrastructure

Globally, the postal and courier sector is valued at over $400 billion, handling billions of items annually. Today, its role extends far beyond letters-serving as a backbone for e-commerce logistics, cross-border trade, and digital services.

In Africa, postal networks process more than one billion items each year, supporting small businesses and enabling access to wider markets. As online shopping grows, these networks are becoming essential in connecting digital transactions with physical delivery.

Driving Financial Inclusion and Accessibility

Postal systems are increasingly being used to expand financial inclusion, particularly in underserved and rural communities. By integrating digital payment solutions, postal infrastructure provides access points for individuals and small businesses to participate in the formal economy.

In countries like Uganda, post offices are being transformed into citizen service centers, offering government services and digital access to populations with limited internet connectivity.

Technology at the Core of Transformation

Emerging technologies are at the center of this transformation. Industry leaders emphasize the adoption of track-and-trace systems, digital addressing, and data-driven logistics to improve efficiency and transparency.

These innovations are helping postal operators meet modern consumer expectations, including real-time tracking, faster delivery, and reliable cross-border logistics.

Supporting Africa’s Trade and Integration

The modernization of postal networks is also aligned with broader continental initiatives such as the African Continental Free Trade Area (AfCFTA). By strengthening logistics and delivery infrastructure, postal services are playing a vital role in boosting regional trade and economic integration.

This positions the postal sector as a strategic enabler of Africa’s digital economy, supporting both local entrepreneurs and international commerce.

A Strategic Asset for the Digital Future

Experts at the PAPU session highlighted that postal networks are no longer just service providers but strategic national assets. They now sit at the intersection of logistics, digital connectivity, and public service delivery.

As discussions continue in Kampala, policymakers are expected to focus on practical strategies to modernize operations, enhance efficiency, and strengthen cross-border logistics systems.

The outcomes of this session are set to shape a more connected, inclusive, and resilient postal ecosystem-one that supports Africa’s rapidly growing digital economy.

Source: Ministry of ICT and National Guidance Uganda

Finland E-Commerce Market 2025: AI, Social Commerce and Global Competition Reshape the Industry

Finland E-Commerce Market Reaches €5.6 Billion in 2025

Finland e-commerce market continues to expand, with total online retail spending reaching approximately €5.6 billion in 2025. The market grew by 4.8% year-on-year, confirming that digital commerce remains a core part of consumer behavior.

However, the nature of this growth is evolving. Rather than uniform expansion, the market is now driven by category-specific trends, shifting consumer habits and increasing global competition.

Finland E-Commerce Trends Show Strong Growth in Grocery, Health and Electronics

Growth within the Finland e-commerce ecosystem is not evenly distributed. Consumer electronics, cosmetics and health products, and grocery categories are leading the market.

Grocery e-commerce has reached a new level of maturity, with around 30% of consumers purchasing food or beverages online. This signals a structural shift where e-commerce is no longer limited to discretionary spending but is becoming embedded in everyday consumption.

In contrast, the fashion segment is facing pressure due to price competition from international platforms and the rise of second-hand commerce.

Top-Selling Categories in Finland E-Commerce Market

According to the report, the Finland e-commerce market is led by a small number of dominant product categories.

Consumer electronics is the largest category, accounting for approximately 23% of total online spending. It is followed by fashion (21%) and cosmetics and health products (17%), making these three segments the core of Finland’s e-commerce market

Other key categories include:

Food and beverages (13%)
Spare parts and DIY products (9%)
Home and interior products (8%)
Hobbies, leisure and pet products (7%)

This distribution shows that while traditional strong categories such as electronics and fashion continue to dominate, everyday consumption categories are gaining share.

In particular, the growth of groceries and health-related products indicates that Finland e-commerce is moving beyond occasional purchases toward more frequent, necessity-driven consumption.

Finland E-Commerce Platforms Face Rising Global Competition

Domestic platforms continue to dominate Finland e-commerce traffic. Local players such as K-Ruoka, Verkkokauppa.com and Tokmanni remain among the most visited platforms.

At the same time, international marketplaces including Temu, Amazon and AliExpress are increasing their presence. These platforms compete aggressively on pricing, assortment and mobile experience, making the competitive landscape more complex.

Cross-border e-commerce is also growing, with Finnish consumers increasingly purchasing from outside the European Union. This trend is intensifying pressure on local players to differentiate beyond price.

Social Media Becomes a Key Driver in Finland E-Commerce

One of the most important Finland e-commerce trends is the growing role of social media in the purchasing journey.

More than half of consumers now receive purchase inspiration from social platforms. This influence is expanding across all age groups, not just younger users.

A growing share of consumers are also making purchases directly through social platforms or through embedded links. This indicates that social commerce is becoming a core part of the e-commerce ecosystem.

AI Is Transforming Product Discovery in Finland E-Commerce

Artificial intelligence is emerging as a new layer in Finland e-commerce. Product discovery is increasingly shifting from traditional search engines to AI-driven systems.

This change requires businesses to rethink their visibility strategies. Structured product data, authentic customer reviews and machine-readable content are becoming critical for visibility.

E-commerce is moving toward AI-driven discovery models where recommendation systems play a central role.

Mobile Apps Are Reshaping Finland E-Commerce Behavior

Mobile apps are becoming increasingly important in Finland e-commerce. Adoption is particularly strong among younger consumers, who use apps for browsing, price comparison and purchasing.

Both local and international platforms are competing in this space, creating a hybrid ecosystem. Apps such as Vinted, Temu and AliExpress are gaining strong traction alongside domestic solutions.

Finland E-Commerce Outlook: Growth Continues but Market Becomes More Complex

The Finland e-commerce market is expected to continue growing in the coming years, but at a more moderate pace.

External factors such as logistics costs, global competition and geopolitical uncertainty are becoming more relevant for market performance.

More importantly, the structure of e-commerce is changing. The market is no longer defined only by digital adoption, but by platform competition, social influence and technological transformation.

Businesses operating in Finland e-commerce will need to adapt to this new reality. Success will depend on flexibility, strong positioning within digital ecosystems and the ability to integrate emerging technologies into the customer journey.

Source

E-Commerce in South Africa Surges: 5 Powerful Forces Transforming Retail, Media and ICT

5 Ways E-Commerce Is Transforming Retail, Media and ICT in South Africa

E-commerce is rapidly reshaping South Africa’s digital economy, influencing not only retail but also media and ICT sectors. As online shopping continues to grow, it is driving structural changes in how businesses operate, communicate, and deliver value to consumers.

The Shift from Traditional Retail to Digital-First Models

Retail in South Africa is no longer limited to physical stores. E-commerce has introduced a more customer-centric model, where convenience, accessibility, and speed define purchasing behavior. Consumers now expect seamless online experiences, flexible payment options, and fast delivery services.

This shift is pushing retailers to adopt omnichannel strategies, blending physical and digital experiences. Businesses that fail to adapt risk losing relevance in an increasingly competitive environment.

Retail Media Is Becoming a Key Growth Driver

One of the most notable transformations is the rise of retail media. As consumers spend more time online, brands are reallocating budgets from traditional advertising to digital platforms. Retailers themselves are becoming media owners, using their platforms and customer data to deliver targeted advertising.

This evolution is driven by strong digital adoption and high internet penetration, which enable brands to reach audiences more efficiently and measure campaign performance in real time.

At the same time, consumers are no longer passive. They actively engage with brands, expecting authenticity and culturally relevant messaging rather than generic campaigns.

ICT Infrastructure as the Backbone of Growth

The growth of e-commerce would not be possible without advancements in ICT. Improved broadband access, mobile connectivity, and secure digital payment systems are enabling smoother online transactions and expanding market reach.

Fintech innovations such as mobile wallets, instant payments, and buy-now-pay-later solutions are lowering barriers to entry for consumers and businesses alike.

This strong ICT foundation is essential, as it supports everything from logistics and payment processing to customer experience and data analytics.

Changing Consumer Behavior and Expectations

E-commerce is fundamentally changing how consumers interact with brands. Shoppers now demand personalized experiences, transparency, and fast service. Social media plays a major role in influencing purchasing decisions, turning platforms into key sales channels.

This behavioral shift forces companies to rethink their strategies – focusing more on data-driven marketing, personalization, and real-time engagement.

Challenges Slowing Full Potential

Despite strong growth, several challenges remain. High data costs, cybersecurity risks, and logistics inefficiencies continue to limit the full scalability of e-commerce.

Additionally, rural connectivity gaps and lack of digital skills among small businesses create barriers to inclusive growth. Addressing these issues requires collaboration between governments, private sector players, and technology providers.

The Bigger Picture

E-commerce in South Africa is not just a retail trend – it is a catalyst for broader economic transformation. It is redefining media strategies, accelerating ICT development, and reshaping consumer expectations.

As the ecosystem evolves, businesses that invest in digital infrastructure, data capabilities, and customer experience will be best positioned to lead the next phase of growth.

Source: ZAWYA

WORLDEF Introduces “E-Com Private Label 100” to Highlight Digital-First Brands

WORLDEF CEO and Founder Ömer Nart has announced the launch of a new initiative under the WORLDEF Awards: the “E-Com Private Label 100.”

The project aims to spotlight the most impactful digital-native private label brands that are shaping the global e-commerce landscape.

Focusing on the “Hidden Giants” of E-Commerce

Unlike traditional rankings that prioritize large offline retailers, the E-Com Private Label 100 focuses on brands that are built and scaled digitally.

These companies represent a new generation of e-commerce players — growing rapidly through online channels, data-driven strategies, and cross-border operations.

Data-Driven Selection Model

The list will be created using WORLDEF’s proprietary “Power Index” methodology.

As part of the structure:

The top three brands will be selected across 33 categories
One Rising Star Seller will also be recognized

This model aims to provide a more transparent and performance-based evaluation of digital commerce brands.

Exclusive Gathering in May

The initiative will conclude with the “E-Com Private Label 100 Champions Gathering,” which will take place in early May at the Mandarin Oriental.

The event is expected to bring together leading brands, founders, and key players from the e-commerce ecosystem.

Redefining Recognition in E-Commerce

With this initiative, WORLDEF is shifting the focus of industry recognition toward digital performance, scalability, and innovation, highlighting the brands that are driving the future of commerce.

Pakistan Retail Growth: 53 Years of Naheed Driving an AI-Powered E-Commerce Shift

Pakistan’s retail sector is undergoing a major transformation, driven by digital adoption, e-commerce expansion, and increasing foreign investment. At the center of this shift is Naheed, a long-established retailer that is redefining how traditional retail and digital commerce can coexist.

Founded in the 1970s as a small grocery store in Karachi, Naheed has evolved into one of Pakistan’s leading omnichannel retailers. Today, the company operates a 52,000-square-foot retail hub and has built a strong e-commerce presence offering more than 80,000 products to customers across the country.

From Traditional Retail to Omnichannel Leadership

Naheed’s growth reflects a broader trend in Pakistan, where legacy retailers are transitioning toward digital-first models. By combining its physical store experience with a robust online platform, the company has created a seamless omnichannel ecosystem.

This approach has helped Naheed build strong customer trust, leveraging decades of brand recognition while adapting to modern consumer expectations. As a result, it has become one of the largest standalone e-commerce players in Pakistan.

AI and Technology Shape the Future

Innovation is playing a central role in Pakistan’s retail evolution. Naheed is now focusing on integrating advanced technologies, including plans to develop an AI-driven data center to enhance operations, customer insights, and scalability.

This move highlights how Pakistani retailers are increasingly investing in data and automation to stay competitive in a rapidly changing digital landscape.

UAE Partnerships Boost Pakistan Retail Growth

International collaboration is becoming a key driver of Pakistan’s retail transformation. Naheed is actively exploring partnerships with UAE investors, aiming to leverage their technological expertise and infrastructure capabilities.

According to company leadership, such collaborations could significantly accelerate innovation and unlock new growth opportunities for Pakistan’s retail ecosystem.

Expanding Product Ecosystems

To diversify its offering, Naheed has expanded beyond traditional grocery retail by launching new verticals such as Naheed Pharmacy, focusing on health, beauty, and wellness products.

This reflects a growing trend in Pakistan where retailers are evolving into multi-category platforms, similar to global marketplace models.

A Market with Strong Growth Potential

Pakistan presents a compelling opportunity for investors, supported by a young population, with around 65% aged between 18 and 35, and a rapidly growing middle class.

As digital infrastructure improves and consumer behavior shifts online, the country is emerging as a high-potential market for e-commerce and retail innovation.

Pakistan’s retail sector is entering a new phase where technology, partnerships, and omnichannel strategies are redefining the industry. Companies like Naheed are not only adapting to change but actively shaping the future of commerce in the region.

Source: Gulf News