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E-Commerce Under Pressure: Why 1 Retailer Is Shutting Down Its Online Store

E-Commerce Reality Check: Why 1 Retailer Is Shutting Down Its Online Store

The decision by UK retailer The Works to exit e-commerce is drawing attention across the retail industry, highlighting a growing shift toward profitability over digital expansion.

After more than a decade of online operations, the company has chosen to close its e-commerce channel and refocus entirely on its physical store network – a move that challenges the assumption that online retail is always essential for growth.

Why The Works Is Leaving E-Commerce

The Works first launched its e-commerce platform in 2012, but online sales never became a core revenue driver. More than 90% of total sales continued to come from physical stores, reflecting strong in-store customer demand.

At the same time, maintaining an online operation introduced ongoing challenges, including:

high operational costs
dependency on third-party logistics
complexity in managing fulfillment

Over time, these factors made it difficult for the company to achieve sustainable profitability online.

Refocusing on What Works

By exiting e-commerce, the retailer aims to simplify its business model and improve financial performance. The move is expected to reduce costs and allow the company to concentrate on its strongest channel – its extensive store network.

Rather than serving as a transactional platform, the company’s website will now act as a product browsing tool, encouraging customers to visit physical stores to complete purchases.

A Strategic, Not Emotional Decision

Industry insight suggests that this move has been under consideration for some time. For retailers operating on tight margins, e-commerce can introduce more pressure than value if not executed at scale.

In such cases, focusing on a store-led strategy can offer:

greater control over costs
improved margins
stronger customer engagement in physical locations

A Wider Signal for Retail?

While global e-commerce continues to expand, The Works’ decision reflects a more nuanced reality:

👉 Digital is not always profitable
👉 Omnichannel is not always necessary

Retailers are increasingly reassessing whether their digital channels truly support long-term growth – or simply add complexity.

What This Means for E-Commerce

The closure of The Works’ online store does not signal a decline in e-commerce itself, but rather a shift toward more disciplined, profit-driven strategies.

As the retail landscape evolves, businesses are moving away from “being everywhere” toward focusing on channels that deliver real value.

For some, that may still be digital-first.
For others, like The Works, the answer is clear – back to stores.

Source: InternetRetailing

E-Commerce in South Africa Surges: 5 Powerful Forces Transforming Retail, Media and ICT

5 Ways E-Commerce Is Transforming Retail, Media and ICT in South Africa

E-commerce is rapidly reshaping South Africa’s digital economy, influencing not only retail but also media and ICT sectors. As online shopping continues to grow, it is driving structural changes in how businesses operate, communicate, and deliver value to consumers.

The Shift from Traditional Retail to Digital-First Models

Retail in South Africa is no longer limited to physical stores. E-commerce has introduced a more customer-centric model, where convenience, accessibility, and speed define purchasing behavior. Consumers now expect seamless online experiences, flexible payment options, and fast delivery services.

This shift is pushing retailers to adopt omnichannel strategies, blending physical and digital experiences. Businesses that fail to adapt risk losing relevance in an increasingly competitive environment.

Retail Media Is Becoming a Key Growth Driver

One of the most notable transformations is the rise of retail media. As consumers spend more time online, brands are reallocating budgets from traditional advertising to digital platforms. Retailers themselves are becoming media owners, using their platforms and customer data to deliver targeted advertising.

This evolution is driven by strong digital adoption and high internet penetration, which enable brands to reach audiences more efficiently and measure campaign performance in real time.

At the same time, consumers are no longer passive. They actively engage with brands, expecting authenticity and culturally relevant messaging rather than generic campaigns.

ICT Infrastructure as the Backbone of Growth

The growth of e-commerce would not be possible without advancements in ICT. Improved broadband access, mobile connectivity, and secure digital payment systems are enabling smoother online transactions and expanding market reach.

Fintech innovations such as mobile wallets, instant payments, and buy-now-pay-later solutions are lowering barriers to entry for consumers and businesses alike.

This strong ICT foundation is essential, as it supports everything from logistics and payment processing to customer experience and data analytics.

Changing Consumer Behavior and Expectations

E-commerce is fundamentally changing how consumers interact with brands. Shoppers now demand personalized experiences, transparency, and fast service. Social media plays a major role in influencing purchasing decisions, turning platforms into key sales channels.

This behavioral shift forces companies to rethink their strategies – focusing more on data-driven marketing, personalization, and real-time engagement.

Challenges Slowing Full Potential

Despite strong growth, several challenges remain. High data costs, cybersecurity risks, and logistics inefficiencies continue to limit the full scalability of e-commerce.

Additionally, rural connectivity gaps and lack of digital skills among small businesses create barriers to inclusive growth. Addressing these issues requires collaboration between governments, private sector players, and technology providers.

The Bigger Picture

E-commerce in South Africa is not just a retail trend – it is a catalyst for broader economic transformation. It is redefining media strategies, accelerating ICT development, and reshaping consumer expectations.

As the ecosystem evolves, businesses that invest in digital infrastructure, data capabilities, and customer experience will be best positioned to lead the next phase of growth.

Source: ZAWYA

Pakistan Retail Growth: 53 Years of Naheed Driving an AI-Powered E-Commerce Shift

Pakistan’s retail sector is undergoing a major transformation, driven by digital adoption, e-commerce expansion, and increasing foreign investment. At the center of this shift is Naheed, a long-established retailer that is redefining how traditional retail and digital commerce can coexist.

Founded in the 1970s as a small grocery store in Karachi, Naheed has evolved into one of Pakistan’s leading omnichannel retailers. Today, the company operates a 52,000-square-foot retail hub and has built a strong e-commerce presence offering more than 80,000 products to customers across the country.

From Traditional Retail to Omnichannel Leadership

Naheed’s growth reflects a broader trend in Pakistan, where legacy retailers are transitioning toward digital-first models. By combining its physical store experience with a robust online platform, the company has created a seamless omnichannel ecosystem.

This approach has helped Naheed build strong customer trust, leveraging decades of brand recognition while adapting to modern consumer expectations. As a result, it has become one of the largest standalone e-commerce players in Pakistan.

AI and Technology Shape the Future

Innovation is playing a central role in Pakistan’s retail evolution. Naheed is now focusing on integrating advanced technologies, including plans to develop an AI-driven data center to enhance operations, customer insights, and scalability.

This move highlights how Pakistani retailers are increasingly investing in data and automation to stay competitive in a rapidly changing digital landscape.

UAE Partnerships Boost Pakistan Retail Growth

International collaboration is becoming a key driver of Pakistan’s retail transformation. Naheed is actively exploring partnerships with UAE investors, aiming to leverage their technological expertise and infrastructure capabilities.

According to company leadership, such collaborations could significantly accelerate innovation and unlock new growth opportunities for Pakistan’s retail ecosystem.

Expanding Product Ecosystems

To diversify its offering, Naheed has expanded beyond traditional grocery retail by launching new verticals such as Naheed Pharmacy, focusing on health, beauty, and wellness products.

This reflects a growing trend in Pakistan where retailers are evolving into multi-category platforms, similar to global marketplace models.

A Market with Strong Growth Potential

Pakistan presents a compelling opportunity for investors, supported by a young population, with around 65% aged between 18 and 35, and a rapidly growing middle class.

As digital infrastructure improves and consumer behavior shifts online, the country is emerging as a high-potential market for e-commerce and retail innovation.

Pakistan’s retail sector is entering a new phase where technology, partnerships, and omnichannel strategies are redefining the industry. Companies like Naheed are not only adapting to change but actively shaping the future of commerce in the region.

Source: Gulf News

Network Growth After Yassir’s Uno Retail Chain Acquisition in 2026

Yassir expanding retail network after acquiring Uno retail chain in Algeria

Network expansion is accelerating in North Africa as Algerian super app Yassir acquires the Uno retail chain to strengthen its hybrid retail and e-commerce strategy. The deal marks an important step in the company’s effort to integrate physical stores, online commerce, payments and logistics into a single consumer ecosystem.

Expanding Yassir’s Physical Retail Network

Retail strategy is becoming increasingly central to the growth plans of Algerian super app Yassir after the company acquired the Uno retail chain from Cevital Group. The move signals a shift toward a hybrid commerce model designed to expand the company’s growing retail footprint while connecting physical stores with digital services such as e-commerce, payments and logistics.

Following the acquisition, the Uno stores are expected to be rebranded as Yassir Market, with the first flagship location planned for the Bab Ezzouar Shopping Center in Algeria. The transformation aims to integrate offline retail operations with the company’s existing online marketplace and delivery platform while strengthening its nationwide store presence.

Industry analysts say this approach reflects a broader global trend in which digital platforms invest in physical retail infrastructure to build stronger commerce infrastructure and improve last-mile logistics.

Hybrid Retail and Digital Commerce Network

Yassir’s strategy focuses on building a connected commerce network where customers can shop both online and in-store while using the same digital infrastructure.

The stores will offer a wide selection of products, including groceries, consumer goods, cosmetics, premium products and quick-service food options. At the same time, the locations are expected to function as fulfillment points supporting the company’s online orders and delivery network.

By combining retail locations with digital commerce services, Yassir aims to create a seamless shopping experience that links in-store purchases with online ordering, payments and delivery across its expanding platform.

Integrated Payments and Loyalty Programs

The expansion will also rely heavily on Yassir’s financial technology infrastructure. Transactions across the retail network are expected to run through Yassir Cash, the company’s payment system supported by thousands of agents across the country.

Customers will also be able to access rewards through the Yassir+ loyalty program, which allows shoppers to collect and redeem points across multiple services within the platform.

This integrated payment and loyalty ecosystem is designed to keep consumers within Yassir’s digital environment while strengthening long-term engagement across the company’s growing service network.

Building a Wider Commerce Infrastructure

Beyond consumer retail, the company is also developing a B2B logistics network that could support wholesale and institutional clients such as businesses, embassies and corporate organizations.

The strategy highlights Yassir’s ambition to evolve from a ride-hailing and delivery platform into a broader commerce infrastructure provider.

The acquisition also comes as the North African retail sector undergoes shifts following the exit of several international players from parts of the regional grocery market. This environment may create new opportunities for local digital platforms to expand their presence and strengthen their regional commerce networks.

If successful, Yassir’s hybrid retail model could reshape how consumers in Algeria interact with both physical stores and digital commerce platforms while reinforcing the country’s evolving retail ecosystem.

Source: Global Cosmetics News