What is your cancellation and refund policy?

Under Article 15/1(g) of Türkiye’s Distance Contracts Regulation, event-attendance services performed on a specific date are exempt from the statutory right of withdrawal, ticket sales are final as a general rule. That said, WORLDEF grants the following contractual cancellation and refund rights on top of this legal baseline:

1. Free tickets: Where the General Attendee ticket is issued free of charge, no payment has been collected, so the concept of a refund does not apply. These tickets may be cancelled or transferred to another person free of charge at any time.
2. Paid tickets: Any ticket purchased for a fee is subject to the following single, clear rule:
   • If the cancellation request is made within 14 days of purchase, AND the event is at least 30 days away, the full amount paid is refunded with no processing fee.
   • If either condition is not met (the 14-day window has passed, or fewer than 30 days remain before the event), the ticket cannot be refunded, but it may be transferred to another person free of charge.
   • No refunds are issued for any ticket type, regardless of the amount paid, within the final 30 days before the event.
3. How to request: Submit cancellation requests in writing to [email protected]. Approved refunds are issued within 14 days to the original payment method.
4. If WORLDEF cancels the event: Affected attendees may choose between a valid ticket credit toward a future WORLDEF event or a full refund, issued within 60 days of the cancellation announcement. This right applies to all paid tickets regardless of amount, including symbolically priced ones.