Questions, answered

WORLDEF is the leading e-commerce & platform, organizing global events that bring together industry professionals, brands, and entrepreneurs from around the world.

WORLDEF organizes global e-commerce events, summits, conferences, B2B meetings and networking opportunities designed to help companies grow in online retail, cross-border e-commerce, marketplace selling, digital marketing, logistics, payment systems, and retail technology.

WORLDEF events are designed for e-commerce brands, retailers, manufacturers, marketplace sellers, technology companies, logistics providers, payment providers, digital marketing agencies, investors, entrepreneurs, and professionals who want to expand their knowledge, partnerships and business opportunities in the global e-commerce & retail ecosystem.

WORLDEF helps businesses grow internationally by bringing together key players in the e-commerce & retail ecosystem, creating opportunities for strategic partnerships, introducing companies to new markets, sharing expert insights and supporting global trade through networking, education, and industry-focused events.

WORLDEF events commonly cover topics such as e-commerce strategy, marketplace growth, cross-border selling, omnichannel retail, digital transformation, artificial intelligence in commerce, logistics and fulfillment, payment technologies, customer experience, performance marketing, social commerce and global retail trends.

Yes. Companies can participate in WORLDEF events as exhibitors, sponsors, speakers, or business partners to increase brand visibility, meet potential clients, build industry relationships, present solutions and access decision-makers in the e-commerce and retail.

WORLDEF is relevant for e-commerce professionals because it provides access to industry knowledge, global market insights, expert speakers, business networking, technology providers, and practical strategies for improving online sales, operations, customer experience, and international expansion.

Attendees can benefit from WORLDEF networking opportunities by meeting potential customers, suppliers, partners, investors, marketplaces and solution providers. These connections can lead to collaborations, market entry opportunities, service agreements, investment discussions and long-term business growth.

You can learn more or participate in WORLDEF by visiting the official website, reviewing upcoming events and programs, registering as an attendee, applying to exhibit or sponsor or contacting the WORLDEF team to explore partnership and speaking opportunities.

Visit the Buy Tickets page for the relevant event and select your preferred ticket type (General, Executive, or VIP). Complete the registration form and payment process. You’ll receive a confirmation email with your QR code within 24 hours.

Yes. Tickets can be purchased at the registration desks on the day of the event, subject to availability.

Yes, you can upgrade from General to Executive or VIP, or from Executive to VIP, at any time before the event. Contact our support team at [email protected], or visit the registration desks on the day of the event, to process the upgrade and pay the difference.

Under Article 15/1(g) of Türkiye’s Distance Contracts Regulation, event-attendance services performed on a specific date are exempt from the statutory right of withdrawal, ticket sales are final as a general rule. That said, WORLDEF grants the following contractual cancellation and refund rights on top of this legal baseline:

1. Free tickets: Where the General Attendee ticket is issued free of charge, no payment has been collected, so the concept of a refund does not apply. These tickets may be cancelled or transferred to another person free of charge at any time.
2. Paid tickets: Any ticket purchased for a fee is subject to the following single, clear rule:
   • If the cancellation request is made within 14 days of purchase, AND the event is at least 30 days away, the full amount paid is refunded with no processing fee.
   • If either condition is not met (the 14-day window has passed, or fewer than 30 days remain before the event), the ticket cannot be refunded, but it may be transferred to another person free of charge.
   • No refunds are issued for any ticket type, regardless of the amount paid, within the final 30 days before the event.
3. How to request: Submit cancellation requests in writing to [email protected]. Approved refunds are issued within 14 days to the original payment method.
4. If WORLDEF cancels the event: Affected attendees may choose between a valid ticket credit toward a future WORLDEF event or a full refund, issued within 60 days of the cancellation announcement. This right applies to all paid tickets regardless of amount, including symbolically priced ones.

Attendee tickets (General, Executive, VIP) are transferable, whether free, or fully paid. Contact us at [email protected] at least 5 days before the event with the new attendee’s full name, email, company, and job title. There is no fee for ticket transfers.

Partner and exhibitor team badges are an exception to this: they are personal to the named individual and non-transferable, since access rights are tied to a verified person for security purposes.

Ticket upgrade procedures can be carried out at the registration desks located in the event area.

Yes, groups of 5 or more attendees receive special pricing. Contact our sales team at [email protected] with your group size and preferred ticket type for a custom quote.

You can collect your badge by scanning your QR code in the WORLDEF Connect app at the registration desks located in the event area.

You can contact the officials at the registration desk. The necessary checks will be carried out promptly.

Yes. Entry and exit to the event area is permitted.

Yes. Name badges must be worn visibly in the event area at all times. Participants without a visible name badge will not be permitted to enter or remain in the area.

The venue changes depending on the event. Exact venue details, addresses, and directions are published on the relevant event’s own documents.

Transportation guidance (airport transfers, public transport, and driving directions) is specific to each event and is shared on that event’s documents closer to the date.

Parking availability depends on the venue and varies by event. Please check the relevant event’s documents for details.

Hotel recommendations vary by event location. Please check the relevant event’s documents for recommendations and any special rates available to WORLDEF attendees.

Yes. General Attendee tickets do not have access to all stages and sessions under any circumstances. Certain stages and sessions are reserved exclusively for Executive and VIP ticket holders, and in some cases for Partner, Speaker, Guest, Investor, or Press badge holders.

The number and names of stages vary by event. Each event’s agenda, published on its own page, lists the stages and which ticket types can access each one.

Access control is performed by scanning the QR code on your badge at the stage entrances. QR code scanning is mandatory, and entry is granted according to the ticket type defined in the system.

MeetUp sessions are exclusive, moderated one-on-one conversations with senior partners. These sessions are only available to VIP ticket holders and provide close access to industry leaders.

Yes, main stage sessions are typically recorded. Where available, select sessions can be viewed on demand after the event by registered attendees. Check your email for access instructions after the event.

Yes, registered attendees who check in at the event receive a digital certificate of attendance via email within 7 days after the event concludes.

WORLDEF events are conducted in English. Depending on the event location, select sessions may have local-language translation available. Materials, signage, and presentations are in English.

Use the WORLDEF Connect app to browse attendee profiles, send meeting requests, and schedule appointments. Executive and VIP ticket holders have access to pre-scheduled matchmaking. Complete your profile before the event to make the most of networking opportunities.

Yes. We kindly ask that you use the official event hashtag designated by WORLDEF when posting on social media.

Yes. Photography and video recording are permitted in the event area. WORLDEF officials reserve the right to intervene where necessary.

No. Drone photography is strictly prohibited in the event area.

You can access event photos and videos via the QR code on the back of your badge.

At WORLDEF events, WORLDEF Connect works as your event companion. Download it beforehand to access your personalized QR code for venue entry and badge collection, browse attendee profiles and send meeting requests, message other ticket holders, follow the event and stage program, and access event guides and informational documents.

The app can be downloaded from the App Store and Google Play Store.

Yes. The event program and stage schedule can be followed via the WORLDEF Connect app.

All updates and changes are shared as notifications through the WORLDEF Connect app. Regular monitoring of the app is recommended.

Yes. Use of the WORLDEF Connect app is mandatory during WORLDEF events, as it is required for badge access, entry, and on-site communication.

All ticket holders can message each other through WORLDEF Connect.

After opening the profile of the person you’d like to meet in the Networking section, you can request a meeting from the meeting request section.

No. Partner and exhibitor team badges are personal to the named individual and non-transferable, as access rights are tied to a verified person for security purposes.

The Partner Panel is a digital management platform offered by WORLDEF that lets partners manage their event processes from a single place.

You can log in to the partner panel using the username and password sent to you, at https://connect.worldef.com/login.

Click “Update Info” under the “Edit Info” tab and make the necessary changes.

After logging in with the credentials provided by your Partner Success Manager, you can create as many team member tickets as have been assigned to you, from the team member section.

Educational materials, including videos and guides, are available in the “Education” section of the panel.

Please contact your Partner Success Manager for technical support.

No. Products cannot be sold at the booths.

Yes. Food and beverages may be served at the booths.

Promotional items may only be distributed at the event with WORLDEF’s prior knowledge and approval. Partners who wish to distribute promotional items must request approval from WORLDEF in advance of the event.

There is no designated area to store promotional products on site prior to the event. Please bring your products to your booth on the date communicated by WORLDEF.

Partners must submit their electricity requirements through their Partner Success Manager by the deadline communicated for the relevant event.

No. Installation can only take place during the specified days and times for each event. Access outside these hours is not permitted.

Additional electricity requests should be submitted to WORLDEF Partner Success or the Field Operations Team. Requests are evaluated under the additional billing policy.

WORLDEF events typically include several lounge areas: the VIP & Speaker Lounge, the Investor Lounge, and the Executive Lounge.

Access is available to holders of VIP, Guest, Investor, Press, and Speaker badges.

Access is available to holders of VIP, Guest, Investor, Press, Speaker, and Partner badges.

Access is available to VIP, Guest, Investor, Press, Speaker, Partner, and Executive badge holders. The Executive Lounge offers comfortable seating, complimentary refreshments, meeting tables, and charging stations, and is well suited to private conversations and informal meetings.

Yes. Complimentary food and beverage service is provided in the lounge areas.

Yes. Lounge areas can be used for one-on-one meetings and small group conversations.

WORLDEF VIP Connect is an exclusive evening reception for VIP ticket holders, featuring dinner, drinks, and entertainment, and bringing VIP attendees together with industry leaders in an intimate setting. The location and timing of WORLDEF VIP Connect change before each event and are announced ahead of the relevant WORLDEF event. Dress code is business formal.

F&B areas are open during event hours; exact hours are confirmed for each event.

Payments in F&B areas are made via POS devices only. Cash payments are not accepted.

Yes. F&B planning takes special diets and allergen sensitivities into account. Authorized F&B partners offering diet and special nutrition products are present on site.

Yes. Bulk ordering is available for partner teams and is managed through the relevant F&B points.

Operational issues in the F&B areas are managed and coordinated by the authorized WORLDEF field team.

No. Pricing in F&B areas is set by the authorized F&B companies; WORLDEF is not a direct price setter.

Updates are shared via the WORLDEF Connect app and official communication channels.

Seating areas are planned in the F&B areas, with layouts organized for visitor comfort.

Yes. Hygiene and quality controls in F&B areas are carried out regularly by WORLDEF.

No. Product promotion or sampling in F&B areas may only be conducted by authorized F&B companies; partners are not permitted to run promotions in these areas.

Please contact the WORLDEF field team directly for any payment-related issues.

No. F&B areas are not open outside of event hours.

Partners who violate the rules may receive a written warning or suspension of the relevant activity. Penalties may be imposed for repeated violations. WORLDEF has full authority in this matter.

Yes, free high-speed WiFi is available throughout the venue. The network name and password are generally provided at registration and displayed on screens around the event area.

Executive and VIP tickets include complimentary catered food and drinks throughout the event. General Attendee tickets do not include meals, but food courts and restaurants are typically available at the venue for purchase (credit cards accepted).

WORLDEF venues are generally selected with accessibility in mind, including ramps, elevators, and accessible restrooms; exact accessibility features may vary by venue. If you require special assistance, please contact us at [email protected] in advance so we can ensure your needs are met.

Prohibited items include weapons of any kind, large bags/luggage, outside food and beverages, illegal substances, and recording equipment without permission. All attendees go through security screening at the entrance.

Business casual attire is recommended for the main event. Comfortable shoes are advised, as there is significant walking. WORLDEF VIP Connect requires business formal attire.

You can contact the Info Desk to have the necessary checks carried out.

Yes. A health and first aid team is on site for emergencies.

Yes. You can leave your bag at the Luggage Room located in the event area.

We accept all major credit cards (Visa, Mastercard, American Express), bank transfers, and PayPal. Payment is processed securely through our registration system. For bank transfers, contact us for account details.

Yes, an invoice is automatically sent to your registered email address after payment is confirmed. If you need a company invoice or specific details, email your requirements to [email protected] within 48 hours of purchase.

Yes. As a general rule, the final prices displayed on our website include VAT. VAT treatment can vary depending on the event location and attendee status; international attendees who believe they may be exempt should contact us before purchase.