AI
Fortuna Expands AI Customer Service with 40+ Language Support for E-Commerce
Fortune Global Limited has launched Fortuna, a new AI customer service platform designed for e-commerce merchants looking to automate support operations and improve…
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- AI
AI Visibility Debate Deepens as 84% of Australian Marketers Disagree on Ownership
Australian marketers are increasingly divided over who owns AI visibility, as businesses struggle to adapt to the rise of AI-driven search and discovery. A recent study…
- E-Commerce
WTO Moratorium Debate Moves to Geneva After 14th Ministerial Conference Deadlock
The future of the WTO’s moratorium on customs duties for electronic transmissions will now be decided in Geneva, after the issue remained unresolved at the…
- Interviews
The Intersection of Technology, Culture, and Operations: The Holly Palm Model
Although Holly Palm may appear to be an agency from the outside, it is in fact a multi-layered technology company built on software, strategy, operations, and culture.…
- Marketplaces
Otto’s GMV Reached 7.5 Billion Euros
Germany-based e-commerce giant Otto grew its gross merchandise value (GMV) by 6% in the 2025/26 fiscal year, reaching approximately 7.5 billion euros. With this…
- E-Commerce
Meta Introduced New Tools for Social Commerce: One-Click Sales From Reels on Instagram and Facebook
Meta introduced new social commerce tools at Shoptalk 2026. Accordingly, the company aims to rapidly eliminate the boundaries between content and purchase. With new…
- Interviews
AI and Omnichannel Transformation in Retail: A CIO Perspective from Grandiose
Headquartered in the United Arab Emirates (UAE), Grandiose Supermarket offers an unforgettable multisensory experience within a unique grocery shopping environment. A…
- AI
Global Retail Faces Harsh AI Reality as Only 5% See Real Returns Despite 95% Adoption
The global retail sector is entering a more pragmatic phase of AI adoption, as new research reveals a significant gap between experimentation and real business impact. A…
- Logistics
DHL Expands Global Logistics with 3 Key Capabilities from Vital Solutions Acquisition
Global logistics giant DHL is expanding its footprint in South Africa through the acquisition of Vital Distribution Solutions, Staffing Logistics, and Vital Fleet, in a…
- E-Commerce
Global Premium Food E-Commerce Expands as CarniStore Secures $12.2 Million Investment
The premium food e-commerce sector is gaining momentum as UAE-based platform CarniStore secured a $12.2 million strategic investment from Emirates Growth Fund (EGF),…
- E-Commerce
Global Digital Trade at Risk as WTO E-Commerce Moratorium Collapses After 28 Years
The future of global digital trade has become more uncertain after World Trade Organization members failed to extend the long-standing moratorium on customs duties for…
- Interviews
How VTEX is Preparing MENA Brands for The Future of E-Commerce?
VTEX, one of the platforms shaping the future of commerce in the digital world, is gaining attention for its solutions that help brands overcome challenges. Prakash…
- AI
AI Reshapes Product Display in 2 Key Ways as Waddle Expands to U.S.
AI is taking on a more active role in e-commerce as South Korean startup Waddle expands into the U.S. AI is taking on a more active role in e-commerce as South Korean…
- Marketplaces
Grab Expands Beyond Southeast Asia with $600 Million Foodpanda Deal in Taiwan
Grab is making its most significant international move yet with the acquisition of Foodpanda’s Taiwan business from Delivery Hero for $600 million. The deal marks Grab’s…
- Fintech
Kuwait Expands Fintech Reach Across 4 Global Markets with New E-Trading Platform
Kuwait’s financial sector is taking another step toward digital transformation with the launch of a new e-trading platform by Kuwait Financial Centre (Markaz). The…
- E-Commerce
6 Critical Challenges Reshaping Europe’s E-Commerce Gateways
Europe’s e-commerce logistics model is undergoing a structural transformation. What once relied heavily on a few dominant gateways across Europe is now evolving into a…
- Opinion
WTO E-Commerce Moratorium Deadlock: Who Will Control Digital Trade Rules?
If furniture is taxed but software is not, who really benefits from global trade? The WTO’s e-commerce moratorium deadlock reveals a deeper conflict, one that could…
- Interviews
The Role of AI and Human Balance in Recruitment Processes in MENA
Digital transformation and artificial intelligence (AI) are reshaping workforce dynamics in the MENA region. Arda Atalay, LinkedIn’s Regional Director, evaluated the…
- E-Commerce
Tough E-Commerce Regulation in the EU; Platforms to Be Held Responsible as “Importers”
The European Union (EU) has signed off on one of the most comprehensive customs reforms of the last 50 years in response to the rapid growth of e-commerce. With the new…
- E-Commerce
Blackstone Commits $250 Million in Positive Bet on Abu Dhabi Payments Platform
Global investment giant Blackstone is expanding its presence in the Middle East with a $250 million investment in an Abu Dhabi-based payments and data intelligence…
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