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Aras Global Connects 4,000 SMEs to More Than 120 Countries Through Its Digital Logistics Ecosystem

Aras Global

As Türkiye’s e-export targets grow, the logistics sector is also moving beyond being a structure that only provides transportation services and is becoming one of the strategic enablers of global trade. Especially in a period when cross-border e-commerce is developing rapidly, logistics models that facilitate businesses’ access to new markets, digitalize operations, and integrate international networks are gaining great importance. In this transformation, technology, data, and regional structures are among the key elements that determine the competitiveness of logistics companies.

Aras Global stands out with its vision of turning Türkiye into a regional e-export and logistics center. Strengthening its regional network with its operational structures in Azerbaijan, Georgia, and Uzbekistan, the company aims to facilitate SMEs’ access to global markets through the digital platforms it has developed and artificial intelligence-supported infrastructures. Today, with its ecosystem providing access to more than 120 countries, Aras Global positions logistics not only as an operational process, but also as a strategic platform that supports export growth.

Aras Kargo Vice President of Sales, Strategy and International Affairs and Aras Global General Manager Ramazan Altınay told WORLDEF E-COMMERCE about the contribution of operations in Central Asia and the CIS region to Türkiye’s e-export ecosystem, the role of artificial intelligence and digitalization in logistics, regional growth strategies, and Aras Global’s international vision.

How do Aras Global’s operations in Central Asia and the CIS region contribute to your integrated logistics network extending from Türkiye to the world?

As Aras Global, our main goal is to become a strong local player that ensures sustainable growth in every market where we operate, while transforming Türkiye into a regional e-export and logistics hub. Türkiye’s position as a strategic bridge between Europe, the Middle East, and Central Asia offers significant opportunities in terms of production, e-export, and logistics. We transform this geographical advantage into concrete value through strong operational infrastructure and local structures.

Today, by completing our trademark registrations in Azerbaijan, Georgia, and Uzbekistan, we have established a reliable and permanent brand structure in these markets. In Georgia, with 17 branches and 1 main warehouse, we manage approximately 10,000 shipments per day with a 97 percent home delivery rate. Our Starex brand, operating in Azerbaijan, provides service with 22 branches and 84 tradesperson delivery points. By acquiring all of Starex, we further strengthened our presence in the country, while doubling our operational capacity with the sorter investment we made. In Uzbekistan, we continue our investments to bring our structure to full-capacity operation level.

These structures not only support our regional growth, but also create a strong and integrated international access network for exporters in Türkiye. The Aras Global Platform, which we launched in line with this vision, brings logistics partners, e-commerce companies, and operational processes together under a single digital roof, offering end-to-end integrated shipment management.

Today, approximately 4,000 SMEs on our platform can manage all stages, from customs processes to delivery operations, from a single center, while thanks to our infrastructure, they can send shipments to 120 countries quickly and reliably. Thus, while facilitating the access of businesses in Türkiye to global markets, we also contribute to the sustainable growth of e-export.

How do artificial intelligence and digital infrastructure increase Aras Global’s operational efficiency?

One of Aras Global’s most important competitive advantages is that it approaches technology not only as a supporting element, but as a strategic force at the center of our business model. Instead of procuring our technology infrastructure from external sources, we develop it in-house; we manage our IT processes in all countries in an integrated way through our central technology infrastructure in Azerbaijan. Thanks to this structure, we can manage our operations in different geographies within a single digital ecosystem by providing operational standardization, speed, scalability, and cost advantage at the same time.

We integrate artificial intelligence technologies into every layer of the operation, from route optimization to customs processes, from operational planning to delivery management. One of the most concrete examples of this in the field is the high-volume operations we carry out with global e-commerce players in Georgia. Our ability to manage approximately 10,000 shipments per day with 97 percent delivery success is a result of artificial intelligence-supported dynamic planning, real-time data analysis, and our strong operational infrastructure.

On the other hand, thanks to the digital platforms developed by Aras Digital, we also make SMEs’ e-export processes more accessible and manageable. Sellers can manage many processes, from the customs requirements of target countries to the most efficient delivery routes, from cost optimization to operational tracking, through a single platform. Thus, technology goes beyond being a tool that only provides operational efficiency; it transforms into a strategic growth infrastructure that facilitates SMEs’ access to global markets.

Could you provide information about your operations in Azerbaijan, Georgia, and Uzbekistan?

Georgia is positioned as one of Aras Global’s strongest operational centers in the region. With our operational network consisting of 17 branches and 1 main warehouse, we manage approximately 10,000 shipments per day with 97 percent home delivery success. The operational collaborations we have developed with global e-commerce platforms demonstrate the scalability, speed, and service quality of the infrastructure we have.

In Azerbaijan, we shape our growth strategy through strong local structures. With the 100 percent acquisition of the Starex brand, we further strengthened the existing operational structure and made our presence in the country permanent. Today, with 22 branches and 84 tradesperson delivery points, we have one of Azerbaijan’s widespread logistics networks. Thanks to the sorter investment we implemented, while doubling our operational capacity, we also achieved significant gains in speed, accuracy, and service efficiency.

In Uzbekistan, we continue our structuring and operational scaling process with a strategic perspective. In line with the growing middle class in the region, the rapidly developing e-commerce ecosystem, and increasing logistics needs, we believe that Uzbekistan will become a critical center for our regional operations in the coming period. We foresee that the infrastructure and technology investment-focused steps we are taking today will carry us to a stronger and more sustainable position in the market in the future.

What are Aras Global’s regional growth targets and international market expansion strategy in the coming years?

As Aras Global, we build our growth strategy on two main axes: increasing operational depth in existing markets and entering new markets with strategic investments. We see that the need of Turkish exporters for reliable, fast, and integrated logistics solutions is gradually increasing, especially in Central and Eastern Europe. In this direction, while strengthening our operational presence and infrastructure investments in the region, we also closely monitor Middle Eastern markets in line with changing regional dynamics.

SMEs are at the center of our growth vision. We aim to further grow our digital logistics ecosystem, which connects approximately 4,000 SMEs on our platform to more than 120 countries today. Because we believe that facilitating the access of small and medium-sized enterprises to global markets is critical for Türkiye’s e-export potential to develop sustainably.

For us, growth does not only mean opening up to new markets or increasing operational capacity; it means being able to create long-term value on the basis of technology, efficiency, and sustainability. As Aras Global, by combining our regional strength with our digital infrastructure, we aim to create a permanent growth ecosystem for both our customers and business partners.

Aras Kargo CEO Barbara Hagen: “We Are Redefining the Delivery Process Through Technology and Customer Experience”

Aras Kargo

As the e-commerce ecosystem in Türkiye continues to grow, the logistics sector is becoming one of the most critical areas at the center of this transformation. Success is no longer measured only by selling products, but by the ability to manage the entire process from order to delivery, from returns to customer experience, in a fast, flexible, and uninterrupted manner. As digitalization, artificial intelligence, sustainability, and customer-oriented service models reshape the competitive dynamics of the logistics sector, companies are preparing for the new era by supporting their operational strength with technology.

As one of the pioneering companies of this transformation, Aras Kargo aims to shape the future of the logistics sector by combining its strong operational infrastructure with digital technologies and sustainability-focused investments. Carrying out a broad transformation program ranging from artificial intelligence-supported routing systems to next-generation delivery management platforms, from electric vehicle investments to environmentally friendly logistics practices, the company stands out with its new-generation logistics approach that places customer experience at the center.

We spoke with Aras Kargo CEO Barbara Hagen about the effects of the growth of e-commerce in Türkiye on the logistics sector, the company’s artificial intelligence and digitalization strategies, its sustainability investments, and its vision for the logistics ecosystem of the future. Hagen says, “We are redefining the delivery process not only as a transportation operation, but as a holistic service model that is supported by technology, optimized, and centered on user experience.”

E-commerce in Türkiye is recording very rapid growth. How does this affect the logistics sector? How are you responding to this growth as Aras Kargo?

E-commerce in Türkiye continues to grow without slowing down. The “Overview of E-Commerce in Türkiye 2025” report also clearly demonstrates that the sector has gained strong momentum in terms of both transaction volume and diversity. This rapid transformation in e-commerce is also reshaping consumer expectations. Customers now expect not only fast delivery, but also flexible delivery options, effortless return processes, and the experience of receiving their orders whenever and wherever they want. In addition, customer satisfaction expectations have reached 98% across the sector. (Aras Kargo)

This picture is transforming the logistics sector not only operationally, but also strategically. Today, the differentiating factor is the ability to offer a fast, flexible, and uninterrupted customer experience by integrating strong operational infrastructure with advanced technology solutions. We also produce end-to-end solutions for changing customer expectations by strengthening our operational competence with digitalization, data-driven systems, and smart logistics applications.

We successfully manage the pressure created by the intense competitive environment and rising service expectations thanks to the right balance we establish between our pricing policy and service quality, our agile operational structure, and our adaptation approach that is open to continuous improvement. Thus, we redefine the delivery process not only as a transportation operation, but as a holistic service model that is supported by technology, optimized, and centered on user experience. (Aras Kargo)

With our Aras Burası and Dolap models, we offer our customers the option to receive their parcels. With our Aras Burası kiosks, we offer the opportunity to easily create shipments and carry out return transactions 24/7. In this way, we transform the cargo experience into a flexible and accessible structure.

Could you provide information about the digitalization and artificial intelligence-supported operations you have implemented at Aras Kargo?

While restructuring our business model end-to-end with a focus on digitalization and sustainability, we are implementing artificial intelligence-supported delivery models that increase operational efficiency and strengthen data-driven decision-making mechanisms through our subsidiary Aras Digital. Thanks to this transformation, we not only optimize our processes, but also build a more agile, sustainable, and customer-oriented logistics infrastructure. (Aras Kargo)

One of the most important examples of this approach, the artificial intelligence-based Aras Routing Platform developed by Aras Digital, optimizes our couriers’ routes in real time, providing time and fuel savings, reducing unnecessary vehicle movements, and directly contributing to the reduction of carbon emissions. Thus, we bring operational efficiency and sustainability goals together in the same framework. (Aras Kargo)

On the other hand, the next-generation delivery management system NESY, also developed by Aras Digital, brings distribution operations in different countries together under a single platform, while ensuring that operations are managed in a smarter, more predictable, and more efficient way through common data models and artificial intelligence-supported decision-making mechanisms.

With its modular and scalable structure, the platform, which enables the end-to-end digitalization of operational processes, is actively used in 6 countries today. As of 2026, with Türkiye, Azerbaijan, and Bulgaria also being included in the system, NESY is aimed to transform into a stronger digital logistics ecosystem on a regional scale.

How much of a priority are sustainability and environmentally friendly logistics solutions in Aras Kargo’s strategy?

As Aras Kargo, we place sustainability at the center of our corporate strategy; we carry our operations into the future through our investments in people, technology, and efficiency. For us, sustainability is not merely a communication approach or a reporting heading, but a long-term transformation vision that forms the foundation of our business model. In line with this understanding, while we demonstrated our commitment on a global scale by becoming a signatory of the United Nations Global Compact in 2021, we assumed a pioneering role in the sector as the company that published the first sustainability report in the Turkish cargo sector.

We support this vision with concrete and measurable steps. Today, as the cargo company with the highest number of electric vehicles in Türkiye, we carry out our deliveries in 10 districts entirely with electric vehicles through our Green District project. Thanks to the artificial intelligence-based Aras Routing Platform, we optimize delivery processes in real time, significantly reducing fuel consumption, operational losses, and carbon emissions.

We do not limit our sustainability approach only to operational processes, but also strengthen it through social benefit-oriented collaborations. As part of our work with TURMEPA, we collected 4 tons of waste on 20 different coasts, while through our collaboration with the TEMA Foundation, we brought more than 200 thousand saplings together with the soil.

We act with the same sensitivity in our international operations as well. By measuring in detail the emissions arising from our operations and cargo flights in Türkiye, Azerbaijan, Georgia, and Uzbekistan, we analyzed a total of 109,500 tons of carbon emissions and 16.8 million kWh of energy consumption. We offset all of these emissions with renewable energy sources and certified them with GOLD and I-REC certificates. In addition, we aim to expand our environmentally friendly locker project powered by solar energy to 9 countries by the end of the year.

For us, growth means not only increasing operational capacity, but being able to achieve this together with environmental responsibility and sustainable value creation. As Aras Kargo, we believe that sustainability and operational strength are possible at the same time, and we shape all our investments in line with this understanding. (Aras Kargo)