Parcel Lockers Gain Ground in the UK: Two in Five Adults Now Use Them

As online shopping continues to dominate the retail landscape in the UK, the way consumers receive their parcels is undergoing a significant transformation. Recent data shows that 41% of UK adults — around 21 million people — have used parcel lockers at least once in the past 12 months.

Parcel lockers offer a convenient, secure, and contact-free delivery option that allows consumers to pick up their online orders at any time, often 24/7. These self-service delivery points help solve the long-standing issue of missed deliveries and eliminate the need to be at home to receive packages. Many users cite security and flexibility as their top reasons for preferring lockers over traditional home delivery.

Companies like InPost have rapidly expanded their networks in response to growing demand. In the first quarter of 2025 alone, InPost handled 24 million parcels through its UK lockers, marking a 39% increase compared to the same period last year. The company now operates over 10,000 locker locations across the UK, while the total number of out-of-home (OOH) delivery points in the country has exceeded 16,000.

Younger Shoppers Drive Locker Adoption

The rise of parcel locker usage is particularly strong among younger consumers. 66% of Gen Z shoppers and 54% of Millennials reported using lockers within the past year. Among adults under 45, more than half use parcel lockers at least once a month. Additionally, one in three middle-income shoppers plans to use them more frequently in the next year.

Environmental concerns are also contributing to their popularity. By reducing the need for individual home deliveries, parcel lockers help lower traffic congestion and carbon emissions — making them an attractive option for eco-conscious shoppers.

What was once seen as a niche solution is now becoming a mainstream delivery method, reshaping how the UK receives its online purchases.